Patients praise Shipston dental surgery which meets CQC regulations

Following an inspection last month, the Family Dental Practice in Sheep Street was found to have met regulations for the areas that show whether the practice is safe, effective, caring, responsive and well-led.

In their report, published today (Tuesday), inspectors said the practice had effective systems to identify and manage risks, including infection prevention and control. Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance, the inspectors said. They treated patients with dignity and respect and ensured access to care, support and treatment when required.

The practice provides NHS and private dental care and treatment for adults and children.

Inspectors checked the layout, which has a small step to gain access to the practice. Car parking spaces are available, including dedicated parking for disabled people, near the practice.The practice had four treatment rooms.

"At the time of our inspection, there was a total of 13 staff, of which there were four dentists, four dental nurses (including two trainee dental nurses), one dental hygienist and four receptionists (one of whom was also a trainee dental nurse).

"We gathered feedback from staff and spoke to a range of staff during our inspection.

The inspectors’ report says people had offered their experience of the surgery.

“Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from seven patients.

"On the day of our inspection, we saw patient feedback from a further 16 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.”

Comments included: ‘All very good. Dentist and hygienist are excellent’ and ‘The practice is friendly and helpful. The treatment I have received has been excellent.’

Patients commented positively about the standards of cleanliness. They felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told inspectors they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

One patient told the inspection team: “I received excellent care and attention from [the dentist] and all the other staff. [The dentist] has always gone above and beyond the requirements. He explains everything that is happening and answers all questions in detail.”

Patients said when they were prescribed medicines, sufficient information was given.

Patients said they were supported to maintain their oral health and were provided with appropriate information and resources. One patient told inspectors: “Visited the hygienist today, service was great and teeth are now clean and shining.”

The practice shared patient feedback with the team which reviewed it. Where suggestions had been made, the practice said appropriate action would be taken.