Change to Cherwell council's contact hours

From Tuesday, February 11, opening hours for phone lines to Cherwell District Council's (CDC) customer contact centre will change.

By Stuart Prestidge
Monday, 10th February 2020, 2:55 pm
Updated Monday, 10th February 2020, 2:56 pm
Council phone lines will open later
Council phone lines will open later

Phone lines will be opening at the later time of 9am but the closing time of 5:15pm will remain unaffected.

The change is being made to accommodate daily updates and development opportunities for CDC staff.

Currently less than two per cent of phone calls are made at that time of the day. CDC hope the change will enable it to offer customers a better experience when speaking with them.

To make sure CDC don’t miss any essential emergency calls, existing out-of-hours phone line cover will be extended until 9am. The emergency out-of-hours service is available on 01295 221531.