Middleton Cheney care service is rated 'good'

A care service in Middleton Cheney has been given a 'good' rating by the Care Quality Commission.

Monday, 30th December 2019, 10:27 am
Updated Monday, 30th December 2019, 10:29 am
T H Homely Care Services has received a positive report after inspection by the CQC
T H Homely Care Services has received a positive report after inspection by the CQC

TH Homely Care Services provides a domiciliary care service to enable people living in Oxfordshire and the surrounding areas to maintain their independence at home. Its new rating maintains the 'good' verdict given by inspectors in 2017.

A report released by the Care Quality Commission (CQC) last week said there were 25 people using the service at the time of its inspection. These people had a wide range of physical and health care needs.

The CQC only inspects services where people receive personal care - help with tasks related to personal hygiene and eating. Where services offer personal care, it also considers any wider social care provided.

The CQC inspector's report said: "People told us staff were caring and kind. Staff's commitment and knowledge enabled people to receive care from staff who knew them well.

"The registered manager (Mrs Matilda Howarth) and staff strived to provide safe care and support. The registered manager worked with GPs and other healthcare professions to ensure the service responded to people's changing needs safely and effectively. People's care was personalised and matched their needs, which promoted their well-being and improved their quality of life.

"The registered manager continually looked for ways to improve people's lives. Staff culture was positive and the team was caring. This had resulted in the provision of compassionate and personalised care. The service had a clear management and staffing structure in place. Staff worked well as a team and had a sense of pride working at the service.

"The provider had quality assurance systems in place to monitor the quality and safety of the service. Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs and people told us staff were punctual. Medicines were managed safely and people received their medicines as prescribed.

"People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to maintain good health and to meet their nutritional needs," the inspector said.