Banbury area care home retains its 'good' Care Quality Commission rating
Featherton Care Home, Deddington has retained its 'good' rating following a Care Quality Commission inspection.
Featherton House is a popular residential care home providing accommodation and personal care to up to 25 older people.
At the time of the CQC inspection there were 11 people using the service.
“People’s needs were assessed prior to admission and care plans were regularly reviewed to reflect current needs,” the inspectors said in their report.
“People’s care and support plans contained clear, person‑centred information about their preferences, likes and dislikes and how they wished to receive care. Risk assessments were in place and included guidance to reduce and mitigate risks, such as choking.”
The team found that medicines were safely managed and protocols were in place for required dosing, with staff monitoring their effectiveness.
Accidents and incidents were recorded and investigated and appropriate referrals were made to external health professionals to support people’s needs.
However, environmental risks were identified during the inspection in relation to accessible staircases, which increased the risk of falls.
"Although the provider had introduced some mitigation measures, they could not be fully assured these were sufficient to keep people safe. The registered manager responded promptly to feedback and arranged for adapted safety gates to be fitted,” the report said.
Audits and analysis relating to people’s care demonstrated that actions were identified and responded to promptly. However not all governance systems were consistently effective in providing clear oversight and accountability.
Some audits lacked clarity regarding responsibility for actions and completion timescales and follow‑up checks were not always undertaken to ensure actions had been completed.
Staff interactions with people were warm, respectful and compassionate. People spoke positively about the care they received. One person told us, ‘I’m very happy here, it was the right choice’.
People and their relatives spoke very positively about the staff team. One relative told inspectors, ‘I think the staff are fantastic’. Another relative said, ‘I would say they are kind without exception’.
People told the team they felt safe. One said: ‘I’m quite safe with staff’.
People were encouraged to remain active and engaged in meaningful activities. Staff took a personalised and enabling approach, supporting people to maintain their interests, independence and wellbeing. Care was delivered in a way which promoted choice and supported people to lead fulfilling lives.