A Deddington care home that houses up to 25 residents has been given an ‘outstanding’ rating for the care it provides.
Featherton House was ‘good’ overall and its safety, effectiveness, responsiveness and leadership all received ‘good’ ratings.
A team of Care Quality Commission inspectors made an unnanounced visit in September. Its report was published this week.
“Every member of staff we spoke with was highly motivated and inspired to give kind and compassionate care,” the report said.
“People enjoyed living at the service and told us it felt like home. People described their relationship with staff and each other as a family.
“ People felt valued as individuals and told us staff went ‘the extra mile’ to make them feel they mattered.”
Inspectors found people felt involved in the running of the service. The manager was continually striving to improve the quality of care provided to people.
Staff were motivated to improve the quality of care provided to residents and benefitted from regular supervision, team meetings and training to help them meet the needs of the people for whom they were caring.
People were assessed regularly and care plans were detailed. Staff followed risk assessments to ensure people were safe and their needs met.
Staff were quick to identify and alert other professionals when people’s needs changed.
Residents were supported to have their nutritional needs met. People were highly complementary about the food and were given choice and variety. Mealtimes were flexible according to people’s choices and preferences.
Where people had received end of life care, staff had taken actions to ensure people would have as dignified and comfortable death as possible. End of life care was provided in a compassionate way and families appreciated the support they had been given at a difficult time.