Customer forum to be held over Banbury Post Office’s future

Banbury Post Office, High Street. NNL-160507-121019009
Banbury Post Office, High Street. NNL-160507-121019009

Customers will be able to give their views on a proposed move of Banbury’s High Street post office branch at a special forum.

Up for discussion on Tuesday (July 12) will be the suggested move from the current High Street location to a new branch within the WHSmith store in the Castle Quay shopping centre.

The move, if sanctioned, would allow the post office to offer the same services but extend its opening hours by 4.5 hours per week. This extra availability would also include opening on a Sunday from 10.30am until 2.30pm.

The ‘drop in’ customer forum will be open from 3.30pm until 7.30pm at the town hall and will allow customers to discuss and view the changes in detail. The proposals for the Banbury branch are part of a nationwide modification of the postal service to allow it to remain a viable presence on our high streets.

Roger Gale, general manager of the Post Office Crown Network, said: “We are committed to keeping our services on high streets which we know is hugely important to people.”

“WHSmith already operates over 100 Post Office branches from their stores in the UK and we’ve been successfully working with them for nearly ten years.”

“They have a proven record of running Post Office branches with consistently high levels of customer service.”

The WHSmith post office has plans for three serving positions, a mixture of one screened and two open-plan counters plus two self-service kiosks.

A public consultation on the plans will run until August 3, and those unable to attend the Town Hall on July 12 can take part via phone, online or by post.

Here is the information you need to have your say; by email send comments to By phone call 03457 22 33 44 or by Textphone call 03457 22 33 55. By mail send to ‘FREEPOST Your Comments.’