Inspectors made an unannounced visit to Larkrise Care Centre at Prescott Close, Bretch Hill in June.
Their report indicated those working there were doing their best but needed more staffing support.
“Larkrise did not have enough staff to meet people’s needs. We saw staff worked continuously to attend to people’s needs. Staff told us they often worked short-staffed and records confirmed planned staffing levels were not always met. People and their relatives also told us staffing levels needed to improve,” the report said.
“People told us they were treated with respect and their dignity was maintained. People were supported to maintain their independency. The home had established links with local communities which allowed people to maintain their relationships.”
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The home has room for 60 people in a dementia unit, a nursing section and a residential division.
The service was not always well run. The shortage of staff had had an effect on general staff morale.
Operators Orders of St John’s spokesman Patsy Just said: “We have implemented a comprehensive action plan to address the issues raised and are working hard with colleagues in the home and the CQC to ensure all steps are taken to make the necessary improvements in a timely fashion.
“Residents and their relatives have been reassured their loved ones are safe and well cared for at Larkrise and we encourage them to talk to the home manager at any time if they have any concerns.”