Banbury and Bicester College launches new student IT support helpline

Activate Learning has launched a student IT helpline to assist students studying remotely because of the lockdown.

Students having problems with IT while studying online at home can call a Banbury and Bicester College helpline
Students having problems with IT while studying online at home can call a Banbury and Bicester College helpline

The majority of teaching at Banbury and Bicester College and City of Oxford College moved online on March 20.

This new helpline, which started operating on Monday, supports all college sites, including colleges in Oxfordshire, Berkshire and Surrey. and it means students can now call the IT support line and speak to an IT technician via a dedicated phone number during college hours.

Leia Mills, Group Director of IT Services at Activate Learning, said: “With so many of our learners now studying remotely, we wanted to make sure they were able to access their learning in a stress-free way and to be able to support them with any technical issues they may have.

“Historically, students have not been able to directly access the service desk. However, we took stock of the current situation and reviewed the support that was needed and were able to dedicate more resources to be able to launch this support line for them.

“We really hope this makes a difference to them and look forward to continuing to support them in their online studies.”

In addition to the helpline, Activate Learning has also launched additional IT resources for students. These include useful 'how to' guides and software that students can access via their online learning portals.

Software available includes Office 365, Adobe Creative Cloud, Sage and HTC VIVE VR to support with learning and coursework.

Courses offered by the college can be found here or call 0800 612 6008.