The shopping centre has been given the platinum status award for new toilet facilities, as well as an additional recognition for “Washroom cleaner of the year”, thanks to the dedicated onsite cleaning team.
The Loo of the Year awards invite submissions from across the country throughout the year, with nominated facilities being awarded bronze, silver, gold and platinum grading certificates according to the standards upheld in their facilities.
Castle Quay’s toilets received the highest grade of platinum due to the exceptionally high standards achieved.
New baby changing facilities and 'Changing Places' toilets were opened at the centre at the end of 2019 and meet the modern needs of Banbury’s shoppers. The centre also offers a baby bottle warming facility from its customer service desk, located in front of the baby changing facilities.
The shopping centre's toilets have been and continue to be open during the Covid-19 lockdowns.
The awards are owned and run independently and since their introduction in 1987, the annual Loo of the Year Awards competition has strived to focus the spotlight on recognising and rewarding the very best washrooms throughout the UK and Ireland. It is considered the ‘washroom standard’ and a Loo of the Year Award is an established benchmark of quality.
These awards provide customers with a huge level of reassurance that the facilities at the centre are of the highest possible standard.
Oliver Wren, centre director at Castle Quay Shopping Centre said, “Our new toilets support the needs of all our shoppers, and it is imperative that when customers visit, they have the best experience possible.
"I believe that our toilets are some of the best available in the county and I really want to thank our cleaning staff who do a brilliant job, day in day out. Clean, well-managed toilet facilities are fundamental to the popularity and running of the centre, so it is great to have our efforts rewarded in this way.”