Banbury town centre shopping centre wins 'Site of the Year' award

The entrance to the Castle Quay shopping centre

Castle Quay Shopping Centre has announced the team at Castle Quay has won the 'Site of the Year' and 'Service Excellence of the Year' awards at the 2021 Westgrove Group Annual Reward and Recognition Awards.

There was fierce competition with 438 nominations from 55 UK Westgrove sites, so to win in the main ‘Site of the Year’ category was a huge accomplishment for Castle Quay.

The Westgrove Group, which provides facilities management and operational support across some of the UK’s largest regional shopping centres, recognises the teams and individual colleagues they work with across the UK, who go above and beyond through their reward and recognition programme.

Oliver Wren, the centre director at Castle Quay Shopping Centre, stands outside one of the entrances to the shopping centre

Specifically, the awards contain the following categories:

Service Excellence – Castle Quay Team (Joint Winners)

Site of the Year – Castle Quay

Team of 2020 – Castle Quay nominated

Staff members at Castle Quay Shopping Centre (Image from Castle Quay)

Site Manager of the year

Colleague of the year

Newcomer of the year

CSR (Corporate Social Responsibility) Community Champion

Covid Spirit Award

Outstanding Act

Oliver Wren, the centre director at Castle Quay Shopping Centre, said: “I am really proud of our achievement.

"Our teams have gone above and beyond throughout to deliver exceptionally high levels of customer service throughout the past year and to have this hard work acknowledged by Westgrove is very rewarding. Delivering impeccable customer service is a key priority for us and we intend to build on these successes throughout 2021 and beyond.”