Banbury business offering tech support for TVs during the coronavirus lockdown

A Banbury business which has been a cornerstone of trading for more than a century is helping give back to the community during the coronavirus outbreak.

Blinkhorns is a local, family run business that has been servicing the local community since 1883, as a retailer of audio visual equipment, including televisions, cameras and soundbars.

The retail premises, on South Bar Street, is deemed non-essential so its store is closed to protect the employees and customers.

Tom Blinkhorn, the owner of the business, said: "The TV is an essential part of our daily lives from tuning into the must watch government briefing at 5pm, to hosting family movie nights and keep fit sessions, to providing companionship to the elderly, those self-isolating, living on their own and to the kids playing fortnite.

"So what happens if your TV goes wrong or stops working during this time?"

Blinkhorns is offering the local community support during these unusual difficult times when technology is all the more important.

Tom added: "For a community that has and continues to support our business, we want to provide a service at this time.

"It starts with a phone call to the usual number, 01295 259859, which diverts to owner, Tom Blinkhorn's mobile.

"We can provide free support over the phone to diagnose where possible the problem.

"In many cases this can be resolved over the phone resulting in a relieved and happy customer. If the problem cannot be fixed, then we will work with the customer to find a solution.

"If this means a new TV is required, we can deliver it very much like Amazon or DPD dropping it off at the customers door leaving them to set it up with Tom on the end of the telephone to provide any support required.

"If the customer is not capable with say an elderly person living on their own, we can work with the customer to develop a solution, which will involve social distancing measures and Tom wearing appropriate personal protective equipment."

The service to help the community with its technology issues is only for essential requests.

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