Warning over bogus council tax cold calling scam

Councillor George Reynolds
Councillor George Reynolds

Residents are being urged to be vigilant against a cold calling scam in which fraudsters offer a council tax rebate in exchange for bank details.

Cherwell District Council has received calls from residents who have been contacted by people alleging to be council officers offering to refund credits on their council tax bill. The caller reportedly phones residents to advise they are in credit on their council tax account and then either asks for bank details to enable them to refund the money, or provides a fake phone number where people can provide these details.

Deputy leader George Reynolds said: “First and foremost we want to stress that we will never, ever call a resident and ask for bank details. The only time bank details will ever be discussed is if a customer calls us and provides their details in order to set up a payment or receive benefits.

“Secondly, as a rule Cherwell does not cold call its residents about refunds and any council tax credits will be advised of in writing. We would urge anyone who receives a cold call from someone claiming to be from the council and asking for bank details to hang up and, if necessary, call our customer services advisors to confirm if the call is genuine.”

Anyone who is unsure should call the council on 01295 227001 or visit www.cherwell.gov.uk/counciltax