Relatives back care home as inspectors raise concern

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RELATIVES of residents at a village care home have voiced support for the facility despite it failing a second consecutive inspection.

Following a visit by Care Quality Commission inspectors last month, moderate concerns were raised regarding the management of medicine, and minor concerns regarding residents’ records at Bell Lodge in Byfield.

The findings come after the home – which cares for 11 residents – failed an inspection in January in which concerns were raised about service provision and people’s care and welfare.

General manager Graham Holden does not feel the findings reflect the standard of care at the home: “We feel CQC reports can often be misleading and we are confident the positive findings on four of the six standards assessed, coupled with its excellent local reputation, will enable it to continue to build on its strengths,” he said.

“We employ 11 local people and feel we tick all the right boxes for someone looking for a home-from-home environment, with the family wanting the peace of mind that their loved one is in safe hands, receiving a high standard of personalised care and will be given full respect as an individual.

“The requirements of the report were simple paperwork exercises and were attended to within a few days of the inspection.” The report stated “appropriate arrangements were not in place in relation to obtaining medicine” as medication was collected from surgeries on Fridays but not recorded as being in the home until Sunday.

The report also stated “people’s personal records, including medical records, were not accurate and not fit for purpose”.

Inspectors found one person’s care plan was “not consistent” while in the case of another patient whose needs had changed, “no changes” had been made to their personal record.

Following the inspection, relatives have written letters in support of the home which mention the “exceptional care” they feel their family members receive at Bell Lodge. One relative said the home “treats residents with dignity, compassion and love”.

CQC spokesman Louise Grifferty said: “Following CQC’s inspection at Bell Lodge on October 3 the provider supplied a detailed action plan for the improvements they intend to make. Our inspectors will return to the home in due course to carry out a further unannounced inspection when we will check on whether the national standards have been met.”