A Banbury tax payer has become involved in a lengthy debate with Cherwell District Council over the simple act of being refused permission to use an office stapler.
Ayjaz Ahmed Hanif, of Bretch Hill, regularly uses the council’s self service pay point in Castle Quay to pay council tax bills but has become increasingly frustrated by the point-blank refusal of Cherwell staff to allow him to staple receipts.
Mr Hanif, who works as a teacher in religious studies at the Sheikh Abdul Aziz ibn Bazz Mosque in town, has now sent several letters to Cherwell to question its stance over such a ‘small detail’.
He said: “It’s a ridiculous thing, it really is – I just think it all comes down to basic understanding and common sense. I would just like the council to be polite and friendly towards its customers.”
The 35-year-old also claims he has also been told provision of a stapler could be a health and safety issue due to the possibility of it being used to strike staff.
“I offered to bring in a stapler and even to send a piece of thick string for them to tie it up with. Staff told me ‘they were not there to keep distributing staplers’, which means there must be a high demand by other customers.”
Nicholas Turner, Cherwell District Council’s lead member for performance and customers, said: “The streamlined service means we cannot staple receipts as on busy days there can be 70 to 80 people making payments.
“To come to the counter to have the receipt stapled would be detrimental to the service we offer all our customers.
“To provide a stapler at the kiosk would also have a negative impact on the service as staff would need to constantly ensure it was working and didn’t go missing.”
l What do you think? A fuss over nothing or an overreaction from the council? E-mail email@example.com