Banbury MP Sir Tony Baldry joined Sanctuary Housing staff and residents to officially launch the housing provider’s new call centre.
Sir Tony visited the site in Adderbury on October 11 as part of National Customer Service Week and had the opportunity to hear first-hand residents’ experiences of using the centre when he listened to a live call.
He said: “The rapid growth and expansion of the Shared Service Centre provides a large number of employment opportunities for the area of Banbury, as well as an excellent service nationally to Sanctuary residents.
“It was very enjoyable to meet staff at the event, to see the busy contact centre in action and help to celebrate their official launch.”
The centre offers a convenient one-stop shop to about 65,000 residents and advisors manage 40,000 calls and 8,000 emails a month. They deal with a variety of topics including tenancy support, welfare advice and anti-social behaviour and the centre currently employs 145 people.
The Shared Service Centre is open from 8am to 8pm Monday to Friday and 9am to 1pm on Saturdays. Its advisors can deal with any Sanctuary Housing enquiry.