Experts to listen to hospital views

The Horton General Hospital
The Horton General Hospital

The commission that investigates standards in British hospitals is coming to Banbury on Monday to hear about patients’ experiences at the Horton and John Radcliffe hospitals.

The Care Quality Commission – the independent regulator of health – is spending several days inspecting services at Oxford University Hospitals Trust, which runs four hospitals including the Horton General.

Monday evening’s event, at 6.30pm at Banbury Town Hall, will allow individuals to voice their praise, concerns and complaints about services.

Their views will help the inspectors decide what to look at when they examine the four hospitals.

“People are encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and see where they would like to see improvement in future,” said chief inspector of hospitals, Sir Mike Richards.

“The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good or excellent care. We know there is too much variation in quality and these new in-depth inspections will allow us to get a much more detailed picture of care.”

The inspectors will be talking to nurses, doctors, managers and patients.

“But it is vital we also hear views of the people who have had care at these hospitals or anyone who wants to share information with us. This will help us plan our inspection and so help us focus on the things that really matter to people who depend on this service,” said Sir Mike.