Care homes put under spotlight

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CONCERNS have been raised about standards at three care homes.

Last month inspectors for the Care Quality Commission published reports relating to Holly Close and Brackley Cottage Hospital, both in Brackley, and Solden Hill House in Byfield.

Each site has been asked to provide a report outlining what action will be taken to improve standards.

At Brackley Cottage Hospital, run by the Brackley Hospital Trust, concerns were raised in two of the six judged areas following a visit on October 17.

Under the header care and welfare of people who use services, inspectors judged “people did not experience care, treatment and support that met their needs and protected their rights” which had a ‘moderate’ impact on service users.

Under the records header inspectors judged “people were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained” resulting in a ‘minor’ impact on service users.

At Solden Hill House, which is provided by Solden Hill House Limited, concerns were raised following an inspection on October 10.

Under the header supporting workers, inspectors judged “People were cared for by staff who were not supported to deliver care and treatment safely and to an appropriate standard” which had a ‘moderate’ impact on service users.

Under the records header, inspectors judged “accurate and appropriate records were not maintained” which bore a ‘moderate impact’ on service users.

At Holly Close, which is provided by Livability, concerns were raised after an inspection on November 2.

Under the header assessing and monitoring the quality of service provision, inspectors judged “the provider did not have an effective system to regularly assess and monitor the quality of service the people receive” which had a ‘minor’ impact upon residents.

Manager Jill Lammond said steps had now been taken to meet the requirements. She said: “The inspection failed because the annual quality assurance was not in place.

“Livability have questionnaires which go out to service users, friends, family and professionals which were all in place for 2010 but 2011 were not in place even though they had been done.

“They are now in their files and the 2012 questionnaires have been sent out in the last couple of weeks. This is organised by Livability central office.”

Delia Thomas of Solden Hill House said the shortcomings identified during the inspection “are being addressed immediately and will be completed within the required timescale to ensure that we are fully compliant with the regulations.”

She said: “Our continuing aim is to provide the highest level of care and accommodation for our clients.”

Brackley Cottage Hospital was unavailable to comment.